FAQ
What you need to know before buying at Bavelgo
SHOPPING INFORMATION
costs may vary depending on the delivery location, package weight, and chosen shipping provider. During the checkout process, before finalizing your payment, the exact shipping cost will be displayed. Please review this information carefully before confirming your order.
Delivery time typically ranges from 2 to 4 business days, depending on your location and product availability. Once your order has been shipped, you will receive an email with a tracking code to monitor your package’s status in real time.
After completing your purchase, you will receive a confirmation email with all your order details. We will then process and prepare your order for shipment. If there are any issues or delays, we will notify you promptly.
Yes, once your order has been processed and shipped, you will receive an electronic invoice via email. This invoice will include a complete breakdown of your purchase, applicable taxes, and shipping costs.
PAYMENT INFORMATION
Your payment will be charged to your bank account immediately after completing your purchase. Please ensure you have sufficient funds to avoid any payment rejection or processing delays.
The wish list is a feature that allows you to save products you are interested in purchasing later. To add a product to your wish list, simply click on the corresponding icon next to the product. You can manage and view your wish list at any time from your account.
If you receive a damaged, defective, or incorrect product, please contact our customer service immediately. You have up to 7 business days from the date of receipt to report the issue. We will assist you with a replacement or a refund as applicable.
You can request to cancel or modify your order before it is processed for shipment. Once your order is in transit, cancellations or modifications are no longer possible. If you need assistance, please contact our support team as soon as possible.
The package tracking feature allows you to monitor the location and status of your order in real time. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track it through the logistics provider’s website. This provides you with greater visibility and assurance regarding your delivery.
