. How Disputes Work

  • Buyers open disputes via their dashboard
  • Sellers must respond within 7 days

2. Bavelgo Mediation

If no agreement is reached:

  • Bavelgo will review the case within 14 business days
  • Decisions will be binding

3. Resolution Outcomes

  • Full refund
  • Partial refund or discount
  • Replacement or re-shipment

Our resolution is final.

📩 Contact & Communication Policy

1. Communication Channels

We contact users through:

  • Email (transactional and promotional)
  • Dashboard notifications

2. Marketing Consent

We only send promotional emails with your explicit consent (opt-in). You can unsubscribe at any time.

3. Support Timelines