At Bavelgo.co.uk, we prioritize fast, transparent, and reliable shipping for all orders across the UK. Whether you’re a buyer expecting prompt delivery, or a seller fulfilling customer expectations, our policy ensures everyone is informed and supported.
We currently ship through trusted partners Royal Mail, DPD, and UPS, while actively developing our own logistics network: Bavelgo OnTime™ — launching soon to bring even faster, affordable deliveries to your door.
🚀 1. Delivery Speed
Buyers:
- Orders are dispatched within 1 business day
- Standard delivery window: 2 to 4 business days
- Some sellers may offer same-day or next-day shipping, depending on location
Sellers:
- You must ship products within 24 hours of order confirmation
- Orders placed on weekends/holidays must be processed the next working day
- Late dispatches may affect your seller performance rating
💰 2. Shipping Costs
For Buyers:
- Flat rate shipping: £3.99
- Free shipping on all orders over £75 (automatically applied at checkout)
For Sellers (via Shipping Station):
We integrate with Shipping Station, allowing sellers to generate shipping labels and choose among available couriers.
| Carrier | Service Type | Estimated Pricing Range* |
|---|---|---|
| Royal Mail | Tracked 48 / Tracked 24 | £2.90 – £4.99 |
| DPD Local | Next-Day Delivery | £4.99 – £7.49 |
| UPS | Standard UK Delivery | £5.20 – £8.99 |
*Exact cost depends on parcel size, weight, and destination — displayed at the time of label generation in your seller dashboard.
🖨️ 3. Shipping Station Integration (For Sellers)
Shipping Station is fully integrated into your vendor dashboard. You can:
- Generate shipping labels instantly
- Compare carrier rates in real time
- Select delivery speed (standard, express, next-day)
- View and export shipment tracking
Steps to Ship an Order:
- Go to your Orders Panel
- Click “Generate Label” for the pending order
- Select a carrier and service level
- Print label and attach to your parcel
- Drop off or schedule pickup with your selected courier
Shipping costs will either be:
- Deducted from your next payout (if connected)
- Paid directly at checkout if required (Stripe/PayPal linked)
🔍 4. Tracking
Tracking numbers are automatically:
- Emailed to buyers after shipment
- Stored in both buyer and seller dashboards
- Synced to your Shipping Station account
Buyers can follow shipping progress via their Bavelgo dashboard or directly through the carrier’s site.
🛠️ 5. Delivery Issues & Support
If your order has not arrived within 5 business days, please contact:
We’ll:
- Assist buyers with late or lost parcels
- Help sellers resolve shipment issues or claims with couriers
- Facilitate refunds or replacements if necessary under our Dispute Resolution Policy
🚚 6. Coming Soon: Bavelgo OnTime™
Our in-house logistics network Bavelgo OnTime™ is being developed to offer:
- Same-day or next-day delivery in select regions
- Flat, affordable seller rates based on volume
- Real-time location tracking via mobile app
- Scheduled pickups from top-performing sellers
Early access invitations will roll out in the coming months. Stay tuned for program details in your seller dashboard.
🧾 Summary for Sellers
| Requirement | Details |
|---|---|
| Dispatch Time | Within 1 business day |
| Shipping Label Tool | Shipping Station (integrated) |
| Courier Options | Royal Mail, DPD, UPS |
| Tracking | Mandatory on all orders |
| Shipping Costs | Paid by seller; displayed at label generation |
| Bavelgo OnTime Access | Coming Soon – Priority to high-performing sellers |
If you have any questions about our shipping system or integrations, please contact us at:
📧 support@bavelgo.co.uk
We’re here to support you every step of the way.
